AAIA - Episode 8 - Revolutionizing Package Tracking Using AI Integration
AI and Automation In Action
Automating Shipping Tracking Updates with FedEx API: Alerts in PSA, CRM, Teams & SMS
In this episode of AI and Automation In Action, Shane and Hunter explain how they automated shipping tracking updates when platforms like FedEx and UPS lack robust native alerts for internal systems. They walk through integrating the FedEx API (using a developer account) with an automation platform to pull tracking numbers from a table of tickets/products, retrieve shipment details, format them into understandable updates, and post alerts and status changes into a PSA/CRM. The solution handles orders with multiple nested tracking numbers by excluding already-delivered packages while continuing to monitor remaining shipments. They discuss extending notifications via email, Microsoft Teams, SMS, or tools like Twilio, and highlight key considerations around API limitations, rate limits, costs, and the need for a clear, documented process to automate effectively.
00:00 Show Intro
00:33 Shipping Alerts Problem
01:28 Manual Tracking Pain
03:16 FedEx API Workflow
04:57 Handling Multiple Packages
05:58 Automating Tracking Intake
06:42 Custom Notifications
08:04 API Limits Reality
09:12 Start Small Automations
11:34 Wrap Up And CTA
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