AAIA - Episode 10 - Putting Audits On Autopilot
AI and Automation In Action
How We Automated MSP Audits with Dashboards & API-Driven Remediation (Microsoft 365, Backups, Tickets)
In this episode of AI and Automation In Action, the team shares a real-world internal build for their managed service provider business to modernize a long-standing, proprietary audit and alignment process. They explain how historically manual audits—like checking Microsoft 365 users for multi-factor authentication and reviewing compliance across networking, backups, cybersecurity, and more—consumed days of tedious logins, data collection, and reporting. Hunter details how they connected existing tools to create dashboards that surface assessment data at a glance and built separate automations that, with one click, pull the past 60 days of tickets, projects, quotes, backup issues, antivirus data, and alert levels into CSVs attached to a ticket. They also preview the next phase: using automation to remediate findings directly, such as enabling MFA, where supported by cloud APIs.
00:00 Show Intro
00:23 MSP Audit Background
01:30 Manual Audit Pain
03:28 Dashboards And Automation
04:40 Data Sources Pulled
05:39 Faster Audits To Action
06:43 Remediation Buttons
08:14 Business Impact
09:21 Wrap Up And CTA
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